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On running a high volume shop

Hey everyone,

Thanks for a killer 2020. For it being such a tumultous year, y'all really made it worth our while. While there was a slight slow in business, I think we still hit every goal that we wanted to for the year thanks to your continued support and patronage.

As some of you may have seen, at the end of 2020 we closed off our books because we were just too busy to keep up with demand. After reopening at the beginning of 2021, we had our busiest week ever for drop offs. I think we took in about 30 new repairs, 7 build request for Seuf Guitars, and a ton of phone calls from people looking for advice and repair inquiries. Now, that brings me to what I wanted to talk to you, our clientele, about.

With such a hectic workload, it's hard to keep turnaround times as fast as we would like them. For most people, it's not a problem at all and we do truly appreciate your patience! With the busy schedule in mind, we are trying to think of a way to keep ourselves sane and keep everyone happy, so here's what we think a good solution may be and we would love some feedback; we are proposing that we only take in new jobs for three weeks out of the month, with one week to play catch up. Now, obviously, we would be willing to accomodate any emergency situations. Is this something that everyone would be into?

Really, our aim with this idea is to keep turnaround times to minimum and keep our clients happy. We are on track to have a huge year for growth on both the build and repair side of our business and we couldn't thank you all more. It's pretty amazing that we get to work on guitars for a living and we are devoted to continue honing our skills, learning as much from our customers as we can about how we can do our job better and making friends along the way.

Let us know what you think. I haven't blogged since i used to dye my hair black and wear studded belts, so bear with us while we try to keep this a place for you to come check in and see what we're doing and engage with us. Thanks for reading!


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